Booking Terms & Conditions
‘We’, ‘us’, ‘our’ and ‘ours’ refers to EFT Matrix Reimprinting. ‘You’, ‘your’ and ‘yours’ refers to you, the client.
1. Payment Terms
EFT Matrix Reimprinting session / Training / Workshop / Relaxation Session (hereafter referred to as ‘event’)
Payment for 1-2-1 Matrix Reimprinting sessions must be received in full a minimum of 3 days prior to the scheduled session. Payment for Training / Workshops / Relaxation Sessions must be received within 21 days of invoice date. A booking form must be received before preparation can begin. If a 1-2-1 EFT Matrix Reimprinting session is to take place within 3 days of booking, payment must be made in full within 24 hours of booking and at the very latest, 24 hours prior to the scheduled session. Please see the Cancellations Terms below.
2. Cancellation Terms
Cancellation of EFT Matrix Reimprinting sessions may be made by phone, but not via voicemail or email. Cancellation of a Training / Workshop / Relaxation Session must be notified via email in the first instance and will be acknowledged by email or phone.
2.1 Cancellation Charges
Cancellation of events will be subject to the following charges:
EFT Matrix Reimprinting sessions
|If cancelled more than 3 days prior to scheduled session:||0% of agreed price|
|If cancelled 3 or fewer days prior to scheduled session:||100% of agreed price
Change of date / time
will be permitted once only
Training / Workshop / Relaxation Session
|If cancelled 15-28 days prior to scheduled event:||50% of agreed price|
|If cancelled 8-14 days prior to scheduled event:||75% of agreed price|
|If cancelled 7 or fewer days prior to scheduled session:||100% of agreed price
Change of date / time may be permitted
once, but this will be solely at our discretion
In the event that full payment has not been received by us when you inform us that you wish to cancel, you will be invoiced for, and agree to pay, in accordance with our normal payment terms, the appropriate cancellation fee as set out above.
In instances where travel/accommodation has already been booked and paid for by us in order to deliver your event, you agree to pay all costs/charges incurred by us for cancelling said travel, accommodation and other arrangements, which result directly or indirectly from the cancellation of the scheduled event.
2.2 Postponement Charges
Training / Workshop / Relaxation Session
|If postponed 8-14 days prior to scheduled event:||25% of agreed price|
|If postponed 7 or fewer days prior to scheduled session:||50% of agreed price|
3. Date/time changes & fees
We will endeavour to accommodate requests to change the date/time of an event, however, this is solely at our discretion and where this is not possible, you agree to the cancellation charges set out above.
4. Non-attendance at events
There will be no reimbursement for non-attendance at any event (whether the event is an EFT Matrix Reimprinting session, Training, Workshop or Relaxation Session). If there are mitigating circumstances and you can provide evidence, you may be permitted to reschedule an EFT Matrix Reimprinting session, but this will be solely at our discretion.
5. Right to refuse treatment
We reserve the right to refuse to work with you (without a refund) for health and safety reasons beyond our control or reasons as set out here: We will under no circumstances tolerate anti-social behaviour including threatening, abusive or insulting language or actions. If in our reasonable opinion you are under the influence of alcohol or drugs, we will refuse to work with you and there will be no refund for any monies paid. Under such circumstances, we reserve the right to refuse to work with you in the future. You will still be liable for any cancellation charges as set out above.
6. Completion of the booking form is not confirmation of a booking.
We will confirm your booking via telephone or email once your booking form is received and / or full payment has been received, whichever is appropriate.
7. Wowcher offers
Special terms and conditions apply to offers made through Wowcher. For details, please see the ‘Fine Print’ on the Wowcher offer. Wowcher offers cannot be combined with any other offer, whether that be on our website, on any other website or on any marketing or promotional materials.
Please note we are not able to offer a free consultation for those booking their session(s) through Wowcher. If you have already received a free 10 minute consultation and subsequently book your session through Wowcher, the consultation time may be taken off your total session time.
All appointments, whether booked over the phone, website or through the Wowcher website, are subject to availability of appointment slots. If you have bought a Wowcher for a face to face session and a therapy room is not available at the clinic at your preferred time, you will be offered the opportunity to have your session over Skype. There will be no refund for any price difference in this instance.
9. EFT and Matrix Reimprinting are not intended to be a substitute for medical, psychological or financial advice, examination, diagnosis or treatment.
Always seek the advice of a qualified professional regarding your medical condition or financial status. By agreeing to the Booking Terms & Conditions you accept full responsibility for your health and well-being before, during and after working with us.
10. We operate under UK Law.
EFT Matrix Reimprinting is based in the UK and operates under UK Law.
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